Person Centred Software (PCS)

How Person Centred Software users benefit from the integration with nooa

Discover how Person Centred Software users measurably reduce admin and improve quality of care with nooa, bringing communication, documentation and tasks to one place

How Person Centred Software users benefit from the integration with nooa

Every care home is focused on finding an integrated solution for effective communication, documentation, and task management. These crucial processes need to run smoothly.

Unfortunately, a lot of software is not designed for communication. This means that care homes are being run on WhatsApp, telephones, emails, paper and even walkie-talkies. These tools not only complicate care delivery and documentation, but they also waste time, pose significant data privacy and security risks, and contribute to employee absences and sick leave.

In short

With PCS and nooa, care homes are given a single solution that provides efficiency, user-friendliness, and improved quality of care. The integration simplifies care delivery, guarantees seamless communication, and ensures proper documentation, by bringing everything into one place.


Finally, care homes have access to an easy-to-use solution that brings everything they need together, making daily care easier, better, and safer.

Immediate benefits for Person Centred Software users

The integration between nooa and Person Centred Softwareenables much more than seamless communication. It introduces structure, transparency, and control across all organizational processes, including staff meetings, policies & procedures, shift & rota planning, incident & complaint management, as well as care documentation & handovers.

Instead of relying on various tools for communication, documentation and task management, care homes manage all information directly using their familiar PCS platform. The benefits from using such an integrated solution directly reduce unnecessary admin and measurably improve the quality of care:

  1. Time and cost savings: using PCS eliminates the need to introduce a new system or train staff. Implementing and using nooa is quick and simple.

  2. Complete documentation: information is automatically documented in PCS, without losing anything in WhatsApp, on paper, or on the phone, making it possible to corroborate conversations and incidents, especially during inspections.

  3. No unnecessary duplication: with nooa, posts and comments are automatically synchronized with PCS in real-time. Carers no longer need to write down or enter information twice, saving time and ensuring data accuracy.

  4. Seamless communication: information is sent directly to PCS using nooa - anytime, from any device. Staff can be confident that their notes, messages, pictures, and documents are sent, received, and read by the right people.

  5. Privacy and security: nooa ensures the secure exchange of sensitive information and protects the confidentiality of data in accordance with applicable data privacy and security policies.

5 real-life examples that measurably reduce admin and improve quality of care

The following examples show how the integration between nooa and Person Centred Software allows care homes to bring their entire communication and documentation into a single platform.


In the following examples, staff does not need to call, send a WhatsApp message, jot something on paper, or draft an email.

Everything takes place in a single app!


This results in significantly less admin and bureaucracy, giving staff more time to focus on residents, reducing or eliminating the use of tools such as paper, phone, walkie-talkies, and WhatsApp.

What this looks like in practice:

1. Staff meetings

Without the integration

Minutes are taken by hand, then typed up and sent to everyone by email, often to private accounts. A copy is also printed and pinned to the bulletin board. This copy is later archived in a binder “Meeting minutes”. Staff that miss the meeting have to sign their name on a separate list to confirm review. During inspections, archived minutes and signature lists are pulled together from a number of different binders. Relevant information is not always at hand or time-consuming to dig up.

Managers loose time writing, printing and sharing meeting minutes. Staff miss important updates, procedures and announcements. Information needs to be repeated and spread across several channels, with questions and feedback coming from all directions.

With the integration

Minutes are directly typed in nooa, using # to mention residents and @ to mention individuals and teams. Integrated read receipts and full searchability mean everyone is effortlessly kept up to date, information is shared with the right people and found with a single click.

A single click and minutes are automatically shared with the right people and direcly linked with residents and teams.


2. Policies & procedures

Without the integration

The quality assurance manager announces a new fall prevention guideline. This is printed and laid out in the break room, along with a signature list. After two weeks, the QA manager follows up with everyone who has not signed off their name. The guidelines are archived in the “Quality assurance” binder. When staff want to review the guidelines, they need to find the QA manager and ask to see a copy. Alternatively, they can ask for a copy via email, which is often sent to a private address. When the guideline is updated, the QA manager needs to edit the word document, re-announce and re-print it. Staff is confused since two versions are now circulating and repeatedly approach the QA manager for clarification.

Instead of being able to focus fully on improving processes and ensuring compliance, QA managers are forced to draft and update policies, manage documents that are stored on-premise or in the cloud, and share them with whomever needs them on paper, via email or even WhatsApp.

With the integration

The QA manager announces a new fall prevention guideline and posts it, making it accessible to the respective teams. Integrated read receipts guarantee compliance, combined with individual mentions to reach the right person or team using @. Changes are automatically updated, with the guideline fully searchable and easy to find on any device.

Information is effortlessly shared and documented with zero additional effort. Managers, staff, and the CQC are delighted.

3. Shift & rota planning

Without the integration

The latest shift plan is posted in the shift planning app. Additionally, it is printed and handed out to every member of staff. A carer notices that shifts have been planned during her approved time off and talks to the shift planner. After review, the shift plan is updated, posted and printed again, with everyone receiving a new copy.

Important communication is lost or forgotten, resulting in a frustrating back and forth between staff and managers. Shift cover needs to be arranged last-minute, with multiple phone calls and WhatsApp messages to staff in their free time.

With the integration

The latest shift is posted to nooa. Missed time off is simply commented, with the shift planner mentioned with @. The old shift plan is updated, affected staff members notified, and business continues as usual, with all shifts plans fully searchable and accessible from any device.

Planning can be this easy: staff is automatically notified about updates, with team and user mentions for individual changes.

4. Incident & complaint management

Without the integration

Mr. Brown’s son notices that his father’s toothbrush has gone missing since his last visit a week ago. This needs to be remedied immediately. He calls the general phone line and lodges a complaint. The receptionist records all the details on a form, then places it on the care manager's desk. A week later, Mr. Brown calls and angrily expresses his outrage to the care manager that the situation has still not been resolved. The care manager never saw the complaint and did not know about the issue until now. Too late - Mr. Brown’s son is resolved to lodge a formal complaint with management as well as the CQC.

Managers are not made aware of situations before they escalate, resulting in very avoidable complaints. Incidents are not documented and prevention measures fall short, harming both residents and staff.

With the integration

The receptionist lodges the complaint and mentions the care manager with @, who promptly assigns a task to a staff member to bring Mr. Brown a new toothbrush.

Managers can proactively address issues, communicate measures, and monitor compliance to keep things running smoothly and safely.

5. Care notes & handovers

Without the integration

A carer is unsure if the dosage of the medication has been increased for Mrs. Jones since the doctor’s last visit. She tries to get a hold of the care manager, but only reaches her answering machine. Later that evening, the care manager sends her a short reply via WhatsApp, “Yes, dosage increased to 4 units”. The next day, the carer increases the dosage and documents it. When Mrs. Jones' son visits, he notices his mother is unwell and asks why the dosage has suddenly increased. The carer is unsure and has trouble pointing to a late-night WhatsApp message as proof. The son decides to escalate the issue to the CQC, citing grave concern for his mother’s well-being.

Important information is not documented properly, escalating a harmless situation into an emergency. This could have been avoided in the first place.

With the integration

Following the doctor’s visit, the care manager posts a short message for the carers with the increased dosage and the doctor’s note as proof, mentioning Mrs. Jones with #. Once carers pick up their shift, they immediately see the note and act accordingly.

Important information is shared effortlessly. Everyone is kept up to date with notifications, mentions and read receipts. Things go smoothly.


No more duplicate documentation, images via WhatsApp, notes on paper, or unnecessary phone calls

The ability to communicate and send information directly through PCS brings a new dimension of efficiency and user-friendliness to care homes.

In particular, the integration ensures the automatic exchange of information between nooa and PCS, saving time and money. It:

  • Provides a single solution for care homes, bringing everything together in one place.

  • Eliminates the need to use WhatsApp, phone, email, or paper, saving time and money that can be reinvested in staff, buildings and equipment.

  • Eliminates unnecessary duplication, automatically synchronizing information and enabling communication from anywhere and on any device, resulting in less admin and more time for high-quality care.

This saves a significant amount of time and effort, especially when:

  1. Documenting and sharing important information

  2. Managing queries and appointments

  3. Coordinating tasks and responsibilities

  4. Ensuring quality standards and compliance

  5. Communicating with staff and relatives

For the first time, care homes have a truly integrated solution that directly increases efficiency, improves patient outcomes, and boosts the quality of care, as measured by the CQC.

By bringing everything together in one place, the days of having to use separate solutions such as WhatsApp and other messengers, phone calls, email, and paper, are finally over.

Want to find out more about the integration? Schedule a short demo here: schedule demo with nooa

Already a Person Centred Software customer? Find out more or get started here: A single solution - Person Centred Software and nooa

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