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Help center

Using nooa

nooa on your mobile phone

Using nooa

Use cases

Real-life tips: Mention others with "@"

Can I manage and share files in nooa?

Real-life tips: How to use “Ask Wilma” successfully

Use-cases for nooa

What can I achieve with nooa?

Real-life tips: Communicating with clients, relatives and family caregivers

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Pinboards

Why can't I create a pinboard?

Can I turn off notifications for individual pinboards?

How can I mention others in posts and comments?

Real-life tips: Organizing pinboards with "pinned" posts

What is a pinboard?

Which pinboards should I create?

Real-life tips: Simplify important processes with comments

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Direct Messages

Can I forward messages, images and documents?

How can I use the virtual assistant "Ask Wilma"?

What is a direct message?

Tasks

How can I comment on a task?

Can I add multiple users to a task?

How do I use "Tasks" effectively?

Real-life tips: Working jointly on tasks

Can I manage client appointments with nooa?

What is a 'task'?

What is under 'Tasks'?

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Video communication

How does video communication work?

What can I use video communication for?

Why call with nooa?

Admin Cockpit

Resetting the password of a user without an email address

Can I organize users in teams?

How do I create and edit Teams in nooa?

How can a user become an administrator?

What is an 'administrator'?

How can I add an email address to a user account?

What do I do if an access code has expired?

What is the 'access code'?

What is the nooa ID?

Can I remove administrators from a pinboard?

Where can I see who else in my organisation is using the nooa?

Real-life tips: Using Teams successfully

How do I add multiple users in one go?

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nooa on your computer

How do I get the nooa icon on the desktop of my PC?

Do I need to install anything?

What are the requirements for my computer?

nooa on your mobile phone

What does the orange dot next to the app on my iPhone mean?

How do I update the Android app?

Can I also use nooa on Huawei mobile phones?

How much data volume does nooa use?

Does nooa work on my mobile phone?

How do I know that I received a new message?

Can nooa listen in at any time?

Can I change the notification sound?

Can I use the nooa platform with my work phone?

Can I use the nooa platform on my private phone?

What happens if I lose my mobile phone?

What happens if I accidentally leave my mobile phone somewhere?

How can I activate automatic updates on my mobile phone?

How can I keep the microphone active for long voice recordings?

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Connecting with other organizations

Can I communicate with my clients through the nooa platform?

Can I connect with family members and other organisations?

How can I create a free nooa account as a relative or family member?

As a relative or family member, how do I create a shortcut for nooa on my phone?

Integrations

How do I connect nooa with Person Centred Software?

Real-life tips: how does the integration with Person Centred Software save time and admin?

How does the integration between nooa and Person Centred Software work?

Troubleshooting

I can't log in. What should I do?

Why don't I get notifications on my mobile phone?

Security

How can I change my password?

Client network

Why communicate with clients, relatives and family caregivers via nooa?

Can I send messages to relatives and clients with nooa?

Real-life tips: Adding notes to clients

Can I send pictures and files to clients, relatives and family caregivers with nooa?

As a relative or family member, how do I communicate with my care provider via nooa?

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Documentation

Can I use speech to create care notes and other documentation?

Network

How to easily communicate with pharmacies, medical supply stores and more