--- title: "Real-life tips: how does the integration with Person Centred Software save time and admin?" description: Here are real-life situations and solutions, sorted by topic --- [Skip to content](https://www.nooa.app/migration/en/knowledge/real-life-tips-how-does-the-integration-with-person-centred-software-save-time-and-admin#main-content) English Show submenu for translations ![1280 W-1.svg\]](https://www.nooa.app/hubfs/nooa%20Logo/1280%20W-1.svg) Open main navigation Close main navigation - English Show submenu for translations - Go to nooa.app Go to nooa.app Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help center](https://www.nooa.app/migration/en/knowledge?hsLang=en) 2. [Using nooa](https://www.nooa.app/migration/en/knowledge/using-nooa?hsLang=en) 3. 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Here's a short step-by-step guide: **[How do I connect nooa with PCS?](https://www.nooa.app/en/knowledge/how-do-i-connect-nooa-with-pcs?hsLang=en)** | **Topic** | **Situation** | **Solution with nooa** | | --- | --- | --- | | **Staff meetings** | - Minutes are taken by hand, typed up and sent to everyone by email, often to private accounts. - A copy is also printed and pinned to the bulletin board. This copy is later archived in a binder “Meeting minutes”. - Staff that miss the meeting have to sign their name on a separate list to confirm review. - During inspections, archived minutes and signature lists are pulled together from a number of different binders. - Relevant information is not always at hand or time-consuming to dig up. | - Minutes are directly typed in nooa, using # to mention service users and @ to mention individuals and teams. - Integrated read receipts and full searchability mean everyone is effortlessly kept up to date, information is shared with the right people and found with a single click. | | **Policies & procedures** | - The QA manager announces a new fall prevention guideline. - This is printed and laid out in the break room, along with a signature list. - After two weeks, the QA manager follows up with everyone who has not signed off their name. - The guidelines are archived in the “Quality assurance” binder. - When staff want to review the guidelines, they need to find the QA manager and ask to see a copy. Alternatively, they can ask for a copy via email, which is often sent to a private address. - When the guideline is updated, the QA manager needs to edit the word document, re-announce and re-print it. - Staff is confused since two versions are now circulating and repeatedly approach the QA manager for clarification. | - The QA manager announces a new fall prevention guideline and posts it, making it accessible to the respective teams. - Integrated read receipts guarantee compliance, combined with individual mentions to reach the right person or team using @. - Changes are automatically updated, with the guideline fully searchable and easy to find on any device. | | **Shift & rota planning** | - The latest shift plan is posted in the shift planning app. - Additionally, it is printed and handed out to every member of staff. - A carer notices that shifts have been planned during her approved time off and talks to the shift planner. - After review, the shift plan is updated, posted and printed again, with everyone receiving a new copy. | - The latest shift is posted to nooa. - Missed time off is simply commented, with the shift planner mentioned with @. - The old shift plan is updated, affected staff members notified, and business continues as usual, with all shifts plans fully searchable and accessible from any device. | | **Incident & complaint management** | - Mr. Brown’s son notices that his father’s toothbrush has gone missing since his last visit a week ago. This needs to be remedied immediately. - He calls the general phone line and lodges a complaint. - The receptionist records all the details on a form, then places it on the care manager's desk. - A week later, Mr. Brown calls and angrily expresses his outrage to the care manager that the situation has still not been resolved. - The care manager never saw the complaint and did not know about the issue until now. - Too late - Mr. Brown’s son is resolved to lodge a formal complaint with management as well as the CQC. | - The receptionist lodges the complaint and mentions the care manager with @, who promptly assigns a task to a staff member to bring Mr. Brown a new toothbrush. | | **Care notes & handovers** | - A carer is unsure if the dosage of the medication has been increased for Mrs. Jones since the doctor’s last visit. - She tries to get a hold of the care manager, but only reaches her answering machine. - Later that evening, the care manager sends her a short reply via WhatsApp, “Yes, dosage increased to 4 units”. - The next day, the carer increases the dosage and documents it. - When Mrs. Jones' son visits, he notices his mother is unwell and asks why the dosage has suddenly increased. - The carer is unsure and has trouble pointing to a late-night WhatsApp message as proof. - The son decides to escalate the issue to the CQC, citing grave concern for his mother’s well-being. | - Following the doctor’s visit, the care manager posts a short message for the carers with the increased dosage and the doctor’s note as proof, mentioning Mrs. Jones with #. - Once carers pick up their shift, they immediately see the note and act accordingly. |   [![nooa Logo](https://www.nooa.app/hs-fs/hubfs/01%20Marketing/06%20nooa%20logo/nooa%20Logo%20ver.png?width=1031&height=884&name=nooa%20Logo%20ver.png "nooa Logo")](https://nooa.app?hsLang=en) nooa.app Help Center Copyright © 2026, nooa GmbH