Topic |
Situation |
Solution with nooa |
Client requests
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- Frank Mulberry's son calls to cancel visit
- Marcus Hemming's son wants the care coordinator to call him
- New care enquiry over the phone for Ruth Aberforth by her daughter
- New care enquiry via fax/email from hospital for Elisabeth Lang
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- Ellie posts on pinboard "Clients": "Don't visit #FrankMulberry today. His son just cancelled because he is in hospital until 14.09."
- Ellie posts on "Clients": "Sarah, please call #MarcusHemming's son. He has questions about the care plan. I created a task for you. Phone number included, also updated in profile."
- Ellie creates a new client and posts: "New care enquiry for #RuthAberforth. Details included. Needs home care starting 01.10. @Sarah, please contact daughter by 14.09.: 0123 45623412."
- Ellie takes a picture of the fax, adds a new client, and posts: "New enquiry for #ElisabethLang. Details included. Needs home care starting 01.10. @Sarah, please contact hospital by 14.09.: 0321 3542345. Fax attached."
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Quality of care & Client safety |
- Mr Mulberry did not want to get out of bed this morning
- In addition, Danielle noticed that the carpet is always buckled when she visits
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- Daniella creates a post on the pinboard "Team Highbury": "Please send someone by #FrankMulberry's house in the afternoon. If he's not up, let the family know!"
- The carpet is a fall hazard. Danielle takes a picture: "Please inform next of kin that the carpet at #FrankMulberry's should be removed asap because it is a fall hazard." Sarah creates a task to discuss next time she talks to the son
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Caregiving |
- Danielle accidentally breaks an expensive vase at Mr. Woodbury's house
- Mrs Lang's shopping list keeps disappearing
- Danielle enters Mrs Lang's flat and is shocked by the mess. She needs to come more often to tidy up
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- Danielle takes a photo and posts: "Accidentally knocked over vase at #MartinWoodbury's. What do I do?"
- Danielle takes a photo of the shopping list for Mrs Lang: "Shopping list for weekly shopping for #ElisabethLang".
- Danielle posts on "Clients": "#ElisabethLang's flat is shockingly messy. Mouldy food in the fridge and dirt everywhere. Please talk to her daughter so I come more often to tidy up."
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Facility management |
- Sarah posts on "Facility management/Cleaning": "#FrankMulberry's room is dirty - please clean"
- Sarah posts on "Residents": "#RuthAberforth did not eat today because she was on the toilet all morning. Please bring breakfast to her room"
- Danielle posts on "Facility management/Cleaning": "#ElisabethLanghas many books and needs a shelf. Room #216, please create task for facility manager."
- Danielle posts on "Facility management/Cleaning": "TV in #FrankMulberry's room no longer works. Please check and replace. Room #222."
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- Danielle is notified about the post, cleans the room and replies: "Room cleaned #FrankMulberry"
- Danielle is automatically notified, brings food and replies: "Brought food for #RuthAberforth. Made sure she drank 2 glasses of water"
- Ellie creates a task for the facility manager, who is only there on Tuesdays and Thursdays: "Please bring new bookcase to room #216 and set it up"
- Ellie creates a task for the facility manager: "Please repair or replace TV in room #222"
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Quality assurance & Compliance (care home) |
- Mrs Lang's daughter complains about a missed visit. Danielle, however, remembers that the daughter cancelled
- Mrs. Lang's daughter complains that the carer did not tidy up the flat
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- In the client profile, Danielle posted on 01.09. at 08:34: "Daughter of #ElisabethLang cancelled today's appointment because she is ill"
- In the client profile there is a post by Danielle, including a photo: "#ElisabethLang's flat still a mess. I spent 1 hour tidying and cleaning but still dirty. Photo attached. Need more time."
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Quality assurance & Compliance (home care) |
- Mrs. Lang's daughter complains that her mother's room is always dirty
- A relative calls the administration and complains that their mother is always left alone in her room
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- Ellie posts on "Complaints": "Room of #ElisabethLang apparently always dirty. Please pay attention to this next time you clean and give a short feedback. Thank you." Danielle posts a photo of the room with "Room of #ElisabethLang cleaned thoroughly."
- Ellie posts on pinboard "Customers": Please get #RuthAberforth out of the room regularly to join activities. Thank you."
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Care planning |
- Danielle takes a photo of the care plan and asks via nooa: "Is #FrankMulberry's care plan up to date? We should also be giving him his medication"
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- Sarah checks and notices that the care plan is missing medication. She confirms and attaches the new plan for #FrankMulberry, which Danielle immediately sees
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Handovers |
- Danielle is on the late shift to see Mr Woodbury. Is there something to look out for today?
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- Danielle finds everyting in the client profile. The latest post on "Handovers": "#MartinWoodbury did not want to get up. Please make sure he drinks and eats enough."
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Keeping information up to date |
- Danielle is on the early shift, visits Mr. Mulberry, and his daughter is also there. She has a new phone number and would like to move the daily visit from 7am to 8am
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- Danielle posts on the "Clients" pinboard: "#FrankMulberry's daughter has a new number: 0123 4567788. Please update. Also, she would like to move the daily visit from 7am to 8am." Ellie, in the office, updates the number, moves the visit and confirms with a comment on the post
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Rotas |
- Danielle is outside Mr Woodbury's house, but no one opens
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- Danielle checks the client profile - Ellie posted 3 minutes ago: "#MartinWoodbury in hospital until 14.09. Rota will be adjusted tomorrow".
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New resident management |
- Mrs. Lang is moving in on 01.09. at 11:00am
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- Ellie posts on the "Clients" pinboard: "#ElisabethLang moving in on 01.09 at 11am. Task for Sarah to welcome her created".
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Client care |
- Danielle reports: "Toothbrush of #FrankMulberry missing for 3rd time this week. Can anyone talk to his next of kin about this?"
- Sarah reports: "Signs of dementia in #FrankMulberry. Schedule appointment with an expert?"
- Sarah reports: "#FrankMulberry has run away from the home, again. We found him in the park, but please call his next of kin and find a solution."
- Danielle reports: "All of #FrankMulberry's trousers damaged in the wash. Please call next of kin and ask for new trousers."
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- Ellie creates a task for Sarah: "Discuss "missing toothbrushes" with Michael Mulberry".
- Sarah creates a task for herself for Tuesday: "Discuss Mr Mulberry's frail mental state with psychologist. See profile for notes".
- Sarah immediately calls Michael Mulberry and comments on the post with: "Just spoke to #FrankMulberry's son. Mr Mulberry no longer wants to stay in the home. We will discuss next steps on Tuesday. Thank you for the great work."
- Ellie immediately calls Mr Mulberry's son and comments: "New trousers for #FrankMulberry will arrive on Monday. Until then, please use clean ones from lost & found."
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