Use cases
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      Real-life tips: How to use “Ask Wilma” successfully

      Use nooa's virtual assistant "Ask Wilma" in the following situations to save time and make your life easier!

      Do you want to know how “Ask Wilma” works? You can find it here: How can I use the virtual assistant "Ask Wilma"?

      See how colleagues  use “Ask Wilma” in the examples below, to make your life easier.

      1. Danielle - Carer

      2. Susan - Care manager

      3. Cheryl - Admin

      4. Paul - Director

      Draft texts and emails

      1. Paul needs a catchy description for his dom care service to use on their website.

        1. He writes “Ask Wilma” for help to get started: “Hi Wilma, I want to write a catchy description of my dom care service. We are focusing on top-notch care, personal relationships and transparency. Can you write me a short description of about 200 words to get started?” Paul receives an immediate reply.

      2. Susan needs to write a letter of condolences to the family of a deceased client and does not know where to start and writes “Ask Wilma” for help.

        1. “I need a draft for a letter of condolences to the family of a deceased client. The text should be sensitive and kind and express our condolences”

      3. Paul needs to write a staff guideline on the use of nooa.

        1. He asks Wilma: “Wilma please write a draft of a staff guideline for the use of our communication platform nooa. Focus on the professional use and requirement to be logged in during working hours.”

      4. Paul needs to write a staff memo, reminding carers on the risk of termination from using WhatsApp, including the main reasons why WhatsApp is forbidden.

        1. He asks Wilma for help: “Can you draft a memo for me about the risks of using WhatsApp in our business and that it is forbidden, please? Include that a termination for non-compliance is possible.”

      5. Cheryl wants to write a newsletter of her care home for the relatives of their clients, focusing on the latest news, activities and events that took place:

        1. “Please write a newsletter for relatives of our clients, covering the following topics: …”

      6. Paul needs to write a letter of termination. With Wilma’s help it’s done in 1 minute: “Please prepare a letter of termination for an employee.”

      Create templates

      1. Susan is looking for a useful template to quickly summarize and share staff meeting notes.

        1. She asks Wilma “Can you please send me a template for summarizing staff meetings efficiently?”

      2. Susan needs to write a request for a prescription extension. She uses “Ask Wilma” to receive a fast and helpful template.

        1. She asks: “Please create a template for a prescription extension for a client of my home care company.” Susan receives a reply in under 2 minutes. 

      3. Paul is in the middle of staff reviews and needs a helpful template.

        1. So he asks Wilma “Hey Wilma, I need a template for my staff reviews. I would like to focus on individual performance, behavior with customers and behavior with superiors and colleagues. Can you help?” He receives a well drafted template.

      Receive and summarize information

      1. Danielle wants to be reminded, what she needs to keep in mind when helping to shower a client: “Hi Wilma, what is important to keep in mind when helping clients with showering?”

      2. Susan needs dietary guidelines for a client, who is diabetic.

      3. Paul wants to know how he can improve his CQC rating.

        1. “Wilma how can I improve my CQC rating?”

        2. Follow-up question: Paul needs more information, to have an overview of the main criteria the CQC assesses during an inspection to share with the team. So he replies to Wilma “Thanks, can you add the main criteria the CQC assesses during an inspection please?”

      4. A family member asks Danielle for fall prevention measures/what helps against dry skin/high blood pressure.