Real-life tips: Simplify important processes with comments

A few examples:

Track orders

• "@Susan, the order has arrived. Photo of the delivery receipt attached!"
• "The pharmacy delivered medication for #BenMorten, but the Ramipril is missing. Photo attached."

Store documents, forms, and protocols

• "@Admin, I’ve completed the questionnaire for #JackGillsworth. Here’s a photo of the completed form."

Attach documentation

• "@RegisteredManager, here is the medication plan. It states 2 doses. Best to clarify with his GP."

Manage prescriptions & orders

• "The prescription is wrong! Here is the old one – the GP needs to correct it straight away!"

Simplify service documentation

• "Please attach all time sheets for February with signatures to this post as comments. Thanks!"

Share handovers

• "Please post all handovers for today as comments here. Thank you, and have a productive day!"

Document wound progress

• "How is the wound healing for #BenMorten? Please attach the wound care documentation here. Thanks!"

Implement quality assurance

• "@CareTeam, there were questions during training about caring for clients in a wheelchair. Attached is a PDF summary for your reference."

Provide evidence

• "@RegisteredManager, trip hazard resolved. The daughter removed the rug. Photo attached."

Log repairs

• "@Maintenance, the bathroom cabinet has been repaired. Photo attached. The son can now put everything back for his father."

Share instructions

• "@Susan, so you can review this at your own pace, I’ve recorded the key points here. See the attached voice message."