I want examples of how I can use the client network to save time and energy

Client requests

1. Frank Mulberry's son calls to cancel visit
2. Marcus Hemming's son wants the care coordinator to call him
3. New care enquiry over the phone for Ruth Aberforth by her daughter
4. New care enquiry via fax/email from hospital for Elisabeth Lang

1. Ellie posts on pinboard "Clients": "Don't visit #FrankMulberry today. His son just cancelled because he is in hospital until 14.09."
2. Ellie posts on "Clients": "Sarah, please call #MarcusHemming's son. He has questions about the care plan. I created a task for you. Phone number included, also updated in profile."
3. Ellie creates a new client and posts: "New care enquiry for #RuthAberforth. Details included. Needs home care starting 01.10. @Sarah, please contact daughter by 14.09.: 0123 45623412."
4. Ellie takes a picture of the fax, adds a new client, and posts: "New enquiry for #ElisabethLang. Details included. Needs home care starting 01.10. @Sarah, please contact hospital by 14.09.: 0321 3542345. Fax attached."

1. Mr Mulberry did not want to get out of bed this morning
2. In addition, Danielle noticed that the carpet is always buckled when she visits

1. Daniella creates a post on the pinboard "Team Highbury": "Please send someone by #FrankMulberry's house in the afternoon. If he's not up, let the family know!"
2. The carpet is a fall hazard. Danielle takes a picture: "Please inform next of kin that the carpet at #FrankMulberry's should be removed asap because it is a fall hazard." Sarah creates a task to discuss next time she talks to the son

1. Danielle accidentally breaks an expensive vase at Mr. Woodbury's house
2. Mrs Lang's shopping list keeps disappearing
3. Danielle enters Mrs Lang's flat and is shocked by the mess. She needs to come more often to tidy up

1. Danielle takes a photo and posts: "Accidentally knocked over vase at #MartinWoodbury's. What do I do?"
2. Danielle takes a photo of the shopping list for Mrs Lang: "Shopping list for weekly shopping for #ElisabethLang".
3. Danielle posts on "Clients": "#ElisabethLang's flat is shockingly messy. Mouldy food in the fridge and dirt everywhere. Please talk to her daughter so I come more often to tidy up."

1. Sarah posts on "Facility management/Cleaning": "#FrankMulberry's room is dirty - please clean"
2. Sarah posts on "Residents": "#RuthAberforth did not eat today because she was on the toilet all morning. Please bring breakfast to her room"
3. Danielle posts on "Facility management/Cleaning": "#ElisabethLanghas many books and needs a shelf. Room #216, please create task for facility manager."
4. Danielle posts on "Facility management/Cleaning": "TV in #FrankMulberry's room no longer works. Please check and replace. Room #222."

1. Danielle is notified about the post, cleans the room and replies: "Room cleaned #FrankMulberry"
2. Danielle is automatically notified, brings food and replies: "Brought food for #RuthAberforth. Made sure she drank 2 glasses of water"
3. Ellie creates a task for the facility manager, who is only there on Tuesdays and Thursdays: "Please bring new bookcase to room #216 and set it up"
4. Ellie creates a task for the facility manager: "Please repair or replace TV in room #222"

1. Mrs Lang's daughter complains about a missed visit. Danielle, however, remembers that the daughter cancelled
2. Mrs. Lang's daughter complains that the carer did not tidy up the flat

1. In the client profile, Danielle posted on 01.09. at 08:34: "Daughter of #ElisabethLang cancelled today's appointment because she is ill"
2. In the client profile there is a post by Danielle, including a photo: "#ElisabethLang's flat still a mess. I spent 1 hour tidying and cleaning but still dirty. Photo attached. Need more time."

1. Mrs. Lang's daughter complains that her mother's room is always dirty
2. A relative calls the administration and complains that their mother is always left alone in her room

1. Ellie posts on "Complaints": "Room of #ElisabethLang apparently always dirty. Please pay attention to this next time you clean and give a short feedback. Thank you." Danielle posts a photo of the room with "Room of #ElisabethLang cleaned thoroughly."
2. Ellie posts on pinboard "Customers": Please get #RuthAberforth out of the room regularly to join activities. Thank you."

1. Danielle takes a photo of the care plan and asks via nooa: "Is #FrankMulberry's care plan up to date? We should also be giving him his medication"

1. Sarah checks and notices that the care plan is missing medication. She confirms and attaches the new plan for #FrankMulberry, which Danielle immediately sees

1. Danielle is on the late shift to see Mr Woodbury. Is there something to look out for today?

1. Danielle finds everyting in the client profile. The latest post on "Handovers": "#MartinWoodbury did not want to get up. Please make sure he drinks and eats enough."

1. Danielle is on the early shift, visits Mr. Mulberry, and his daughter is also there. She has a new phone number and would like to move the daily visit from 7am to 8am

1. Danielle posts on the "Clients" pinboard: "#FrankMulberry's daughter has a new number: 0123 4567788. Please update. Also, she would like to move the daily visit from 7am to 8am." Ellie, in the office, updates the number, moves the visit and confirms with a comment on the post

1. Danielle is outside Mr Woodbury's house, but no one opens

1. Danielle checks the client profile - Ellie posted 3 minutes ago: "#MartinWoodbury in hospital until 14.09. Rota will be adjusted tomorrow".

1. Mrs. Lang is moving in on 01.09. at 11:00am

1. Ellie posts on the "Clients" pinboard: "#ElisabethLang moving in on 01.09 at 11am. Task for Sarah to welcome her created".

1. Danielle reports: "Toothbrush of #FrankMulberry missing for 3rd time this week. Can anyone talk to his next of kin about this?"
2. Sarah reports: "Signs of dementia in #FrankMulberry. Schedule appointment with an expert?"
3. Sarah reports: "#FrankMulberry has run away from the home, again. We found him in the park, but please call his next of kin and find a solution."
4. Danielle reports: "All of #FrankMulberry's trousers damaged in the wash. Please call next of kin and ask for new trousers."

1. Ellie creates a task for Sarah: "Discuss "missing toothbrushes" with Michael Mulberry".
2. Sarah creates a task for herself for Tuesday: "Discuss Mr Mulberry's frail mental state with psychologist. See profile for notes".
3. Sarah immediately calls Michael Mulberry and comments on the post with: "Just spoke to #FrankMulberry's son. Mr Mulberry no longer wants to stay in the home. We will discuss next steps on Tuesday. Thank you for the great work."
4. Ellie immediately calls Mr Mulberry's son and comments: "New trousers for #FrankMulberry will arrive on Monday. Until then, please use clean ones from lost & found."