Help center

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Help center

Using nooa

Connecting with other organizations

Using nooa

Use cases

What can I achieve with nooa?

Use-cases for nooa

Real-life tips: How to use “Ask Wilma” successfully

Can I manage and share files in nooa?

Real-life tips: Mention others with "@"

Real-life tips: Communicating with clients, relatives and family caregivers

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Pinboards

Real-life tips: Organizing pinboards with "pinned" posts

How can I mention others in posts and comments?

Can I turn off notifications for individual pinboards?

Why can't I create a pinboard?

What is a pinboard?

Which pinboards should I create?

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Direct Messages

How can I use the virtual assistant "Ask Wilma"?

Can I forward messages, images and documents?

What is a direct message?

Tasks

Can I manage client appointments with nooa?

Real-life tips: Working jointly on tasks

How do I use "Tasks" effectively?

Can I add multiple users to a task?

How can I comment on a task?

What is a 'task'?

What is under 'Tasks'?

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Video communication

Why call with nooa?

What can I use video communication for?

How does video communication work?

Admin Cockpit

Can I remove administrators from a pinboard?

What is the nooa ID?

What is the 'access code'?

What do I do if an access code has expired?

How can I add an email address to a user account?

What is an 'administrator'?

How can a user become an administrator?

How do I create and edit Teams in nooa?

Can I organize users in teams?

Resetting the password of a user without an email address

Where can I see who else in my organisation is using the nooa?

Real-life tips: Using Teams successfully

How do I add multiple users in one go?

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nooa on your computer

How do I get the nooa icon on the desktop of my PC?

Do I need to install anything?

What are the requirements for my computer?

nooa on your mobile phone

Can I change the notification sound?

Can nooa listen in at any time?

How do I know that I received a new message?

Does nooa work on my mobile phone?

How much data volume does nooa use?

Can I also use nooa on Huawei mobile phones?

How do I update the Android app?

What does the orange dot next to the app on my iPhone mean?

Can I use the nooa platform with my work phone?

Can I use the nooa platform on my private phone?

What happens if I lose my mobile phone?

What happens if I accidentally leave my mobile phone somewhere?

How can I activate automatic updates on my mobile phone?

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Connecting with other organizations

Can I communicate with my clients through the nooa platform?

Can I connect with external users or organisations?

Integrations

How do I connect nooa with Person Centred Software?

Real-life tips: how does the integration with Person Centred Software save time and admin?

How does the integration between nooa and Person Centred Software work?

Troubleshooting

Why don't I get notifications on my mobile phone?

I can't log in. What should I do?

Security

How can I change my password?

Client network

Can I send pictures and files to clients, relatives and family caregivers with nooa?

Real-life tips: Adding notes to clients

Can I send messages to relatives and clients with nooa?

Why communicate with clients, relatives and family caregivers via nooa?

Documentation

Can I use speech to create care notes and other documentation?